Each Naive HeArt order is prepared and packed individually.
1. Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
Once an order has been prepared for dispatch, cancellation may no longer be possible.
2. Change of Mind
Our art prints may be released in small batches and prepared individually. We therefore do not generally accept returns or exchanges simply because a customer has changed their mind or no longer wants the product. Please review your order carefully before completing your purchase.
3. Damaged or Incorrect Orders
We take care to package each print securely. If your artwork arrives damaged, defective, or is not the item you ordered, please contact us at parinaz@somethinglikepariz.com as soon as possible, preferably within 48 hours of delivery.
Please provide clear photographs of the artwork and the packaging so that we can assess the issue.
Where appropriate, we will arrange a replacement or refund.
4. Refunds
If a refund is approved, it will be processed through the original payment method, subject to the processing timelines of the payment gateway.
5. Contact
For any cancellation, return or refund enquiry, please contact:
parinaz@somethinglikepariz.com